Product support
Reports, accounts, inspections, and product behavior.
1–2 business days
Choose the reason for your enquiry and give us enough context to direct it to the right Vindex team.
Select a topic and the form will adapt to the information that helps us understand your request.
Choose a topic
Product support
Tell us which Vindex product you are using, what you expected, and what happened instead.
These response windows are future operational targets rather than guaranteed service levels or 24/7 availability.
Reports, accounts, inspections, and product behavior.
1–2 business days
Software, marketplace access, and the branded network.
2 business days
Insurance data, professional services, and integrations.
Reviewed by scope
Company, media, and requests that do not fit another team.
2–3 business days
A clear route from your first message to the team equipped to respond.
Send the topic, contact details, and information needed to understand the request.
Vindex reviews the enquiry and routes it to the appropriate product, workshop, partnership, or marketplace team.
The relevant team responds through the contact method you provided when further action is available.
Common product, technical, and automotive guidance may already be available in these resources.
A few details about response expectations, languages, and record corrections.
Not sure where your request belongs?
Email Vindex with a short description and we will direct your enquiry to the appropriate team.
Email Vindex