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Vindex support

Find the right answer.
Keep moving forward.

Find clear guidance for vehicle reports, inspections, repair shops, workshop tools, and your Vindex account.

Vindex support

Browse by topic

Start with the part of Vindex you are using and find the most relevant guidance.

Vehicle history reports

Understand records, mileage, ownership, and reported events.

12 articles

VIN and vehicle ID

Find, enter, decode, and troubleshoot vehicle identifiers.

8 articles

Marketplace and repair shops

Find providers, compare services, and contact a workshop.

10 articles

Inspections and certification

Learn how condition checks and supporting records work.

7 articles

Workshop software

Set up jobs, service records, customers, and team access.

14 articles

Account, billing, and privacy

Manage access, payments, personal information, and security.

11 articles
Vindex support

Popular articles

Quick answers to the questions drivers and automotive professionals ask most often.

Vindex support

Getting started with Vindex

Move from a question about a vehicle to useful information in three straightforward steps.

Choose a service

Open vehicle history, inspections, workshop tools, or the repair-shop marketplace based on what you need.

Service information

Platform status

A live status feed is not connected yet. Do not use this panel as confirmation that every Vindex service is operational.

Product availability

If a product is unavailable or behaving unexpectedly, contact support with the affected page, action, and time.

Maintenance notices

Planned maintenance and verified incidents will appear here when operational reporting is connected.

Vindex support

Support policies

Tell our support team what you were trying to do, which service you used, and any error message you saw. Do not include passwords or full payment-card details.

Privacy

How Vindex handles personal information submitted through products and support.

Security

Account protection, responsible reporting, and safe information sharing.

Record corrections

How to question inaccurate vehicle or marketplace information.

Service terms

Terms for Vindex accounts, reports, services, and acceptable use.

Still need a hand?

Tell our support team what you were trying to do, which service you used, and any error message you saw. Do not include passwords or full payment-card details.

Contact supportDocumentation